Crisis Management - Practical tips for reputation, recovery and rebuilding

Intermediate

Summary

Crisis communication is about more than having the plans, processes and policies in place. It needs to focus on the humanity of the situation and supporting the people who have been affected. This means taking a fresh look at why and how we develop crisis communication plans.

Dealing with a crisis is not short term work. The impact of many crises will last for months or even years and the road to recovery is in many ways more critical than the initial response. Getting through the first hours and days is one thing, but then you need to be able to rebuild and reestablish the business.

Trainer: Amanda Coleman

How attendees will benefit
This webinar will provide practical advice on both the short term crisis communication plan and the vital work on long term recovery. Trainer Amanda Coleman is the author of Crisis Communication Strategies: How to prepare in advance, respond effectively and recover in full published by Kogan Page.

Who should attend
For both public or private sector. Although primarily positioned for those inhouse, the session is full of practical tips and advice that can be easily introduced within agencies.

What attendees will learn
How to develop a crisis communication plan
What elements are critical for both short term and long-term effective communication
How to build long term communication focused on recovery

Delegate instructions
No pre-work for this course