Becoming Confident and Assertive

Personal Skills

Summary
After this course, you'll be able to isolate exactly what stops you being assertive in tricky circumstances and know how to prepare in advance so that you get better outcomes. You will feel more confi dent when dealing with your clients, managers, and peers because you'll understand what's happening when the communication goes off -track and you'll have the tools to get it right. Saying what you mean, professionally and directly, will start to become second nature, freeing you from anxiety and enabling you to focus on results and successful working relationships.

Trainer: Emma Ewing

How attendees will benefit
Whether you are the type of person who agrees to almost anything to avoid conflict, or the type whose diplomatic skills need a bit of a polish, this half-day course will show you how to say ‘no' effectively, treat yourself and others with respect and achieve successful outcomes for all.

Who should attend
This course is aimed at all PR practitioners who would like to improve on their assertiveness skills.

What attendees will learn
Defining what assertive behaviour is and isn't
Recognising the less obvious signs of passive or aggressive behaviour
The key assertive techniques and how to use them
Saying ‘no' without feeling guilty
Dealing with difficult situations
Using assertive behaviour to achieve positive outcomes

Delegate instructions
This is a highly interactive course with plenty of opportunity to practise the techniques under discussion. To ensure that each delegate receives personal advice and feedback, this course is limited to just eight delegates.