Communicate for Impact: Get better results from all your meetings, phone calls, video calls and emails

Personal Skills

Summary
This practical and interactive session will help you overcome common issues that PR and communications professionals face at work. After the course, you'll be able to express your ideas clearly and concisely, whatever the situation. Learn how to handle difficult questions, ask better questions yourself, and write emails that are acted on rather than ignored. Avoid the mistakes most people make when trying to be heard in a meeting and discover the six-point framework that will drive any conversation forward.

Trainer: Emma Ewing

How attendees will benefit
When personal communication works well, you not only understand others better, you are also understood by others more easily. You feel less stressed, more capable and more confident in your own abilities. You’ll start to recognise the different ‘preferred communication styles’ so you can adapt your natural style to achieve the best results for all parties.

Who Should Attend
PR and communication professionals who would like to learn how to create a credible presence in front of clients or internal customers; people who would like to communicate with ease in a professional environment; anyone who would like to increase personal effectiveness at work.

What attendees will learn
The importance of non-verbal communication and how to adapt your body language and voice to deal with different situations
How to get your message across in meetings
Two essential questions that deliver results
The four common personality modes and how to work with them
How to hone your communication to achieve more favourable outcomes
How to build and maintain rapport
What consultative listening is and how to improve your listening skills

Delegate instructions
No pre-work for this course